Getting paid guides
Short, practical answers for owners who'd rather be on the job than chasing invoices.
How do I remind a customer to pay without sounding pushy?
Send a short, friendly heads-up about three days before the invoice is due. Name the invoice, the amount and the due date, include a one-tap pay link, and thank them for their business. Because it arrives before anything is late, it reads as a courtesy, not a complaint.
What should I do when a customer's invoice is overdue?
Follow up the day after the due date with a polite note, then again at about 7, 14 and 30 days, each a little firmer. In every message, ask for a specific date they'll pay rather than just asking them to pay. If a note at day 14 gets no answer, pick up the phone.
How do I get customers to pay invoices on time?
Make paying easy and expected. Agree on payment terms before the job, send the invoice the same day the work is done, include a one-tap pay link, and send a friendly heads-up a few days before it's due. Then follow up the day after any invoice goes late.